Developing the strategic value of customer interaction centers is dependent on how well computer telephony platforms are built. A robust platform will reliably, consistently, and dynamically bind ...

Unfortunately, this book can't be printed from the OpenBook. If you need to print pages from this book, we recommend downloading it as a PDF. Visit NAP.edu/10766 to get more information about this ...

Data integration is increasing in importance for businesses. In this 17-page buyer’s guide, Computer Weekly looks at its complex nature, four key trends to assess, which approaches to take when ...