Call Center Script vs Call Flow: What Are They? When Should I Use Them?
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screensteps.com
Call Center Script vs Call Flow: What Are They? When Should I Use Them?
What is the difference between a call flow and a script? And when do you use each of them in your call center? Find out what is similar about scripts and call flows as well as what sets them apart. Then see where you should use each of these procedures in your call center.
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